How wholesale works
Delivery runs, cut-offs, minimums, standing orders and how your account works, in plain English. If it's not answered here, ring the order line on 03 218 3249.
- Order cut-off
- 1:00pm the day before
- Minimum order
- $80 + GST per drop
- Delivery
- Free on our runs
- Account due
- 20th of the next month
01 Delivery runs
Where the trucks go, and when.
Five truck runs leave the bakehouse before dawn, six mornings a week. Further afield, chilled and frozen lines travel by overnight courier in insulated cartons.
| Run | Towns | Days | Leaves | On your shelf | Order by |
|---|---|---|---|---|---|
| R1City run | Invercargill, Otatara, Bluff | Monday to Saturday | 4:30am | By 6:30am | 1:00pm the day before |
| R2Eastern run | Edendale, Wyndham, Mataura, Gore | Tuesday, Thursday and Saturday | 4:00am | By 6:45am | 1:00pm the day before |
| R3Northern run | Winton, Lumsden, Mossburn | Monday, Wednesday and Friday | 4:15am | By 6:45am | 1:00pm the day before |
| R4Fiordland run | Te Anau, Manapouri | Wednesday and Saturday | 3:30am | By 7:00am | 11:00am the day before |
| R5Western run | Riverton, Otautau, Tuatapere | Tuesday and Friday | 4:15am | By 6:45am | 1:00pm the day before |
| C1Chilled courier, Queenstown Lakes | Queenstown, Arrowtown, Cromwell, WanakaChilled and frozen lines only | Monday to Friday, overnight | 2:00pm dispatch | By 10:00am next day | 11:00am same day |
| C2Chilled courier, Dunedin and Clutha | Dunedin, Mosgiel, BalcluthaChilled and frozen lines only | Monday to Friday, overnight | 2:00pm dispatch | By 10:00am next day | 11:00am same day |
Public holidaysNo runs on Christmas Day, New Year's Day or Good Friday. We bake a double run the day before, so order early.
WeatherIf snow shuts the road to Te Anau or ice closes the Gore highway, we ring you before 6am with a new time.
Not on a run?Ring us. If you're close to a run we can often add a stop, and courier covers most of Otago.
02 Ordering
Cut-offs and minimums.
The day before delivery
Order by 1pm for next-morning delivery on your run. For Monday, order by 11am Saturday. Courier orders by 11am for dispatch that afternoon, and the Fiordland run closes at 11am the day before.
Plus GST, per drop
- $80 + GST on the City run (R1)
- $150 + GST on country runs (R2 to R5)
- $250 + GST for chilled courier, plus freight at cost
Whatever suits your morning
- The trade portal, with your account number
- The order line, 03 218 3249, 7am to 3pm weekdays
- A standing order you set once and leave be
03 Standing orders
Set it once. Change it when you need to.
Most of our customers run on a standing order: the same products on the same days, every week, with no ringing around.
- Change quantities by 1pm the day before, in the portal or by phone.
- Add a one-off for a busy weekend, a tournament or a tangi.
- Pause the whole thing over the school holidays with one call.
- We'll give you a heads-up before long weekends so you can bump it up.
| SKU | Item | Tue | Thu | Sat |
|---|---|---|---|---|
| RT-BR-02 | Toast loaf, crate | 2 | 2 | 3 |
| RT-PI-01 | Mince and cheese, ctn | 2 | 2 | 4 |
| RT-PI-02 | Steak and mushroom, ctn | 1 | 1 | 2 |
| RT-SW-02 | Scrolls, tray | 0 | 1 | 2 |
| RT-GF-01 | GF seeded loaf, ctn | 1 | 0 | 1 |
Sat bumped for the rugby final, ok, T.
04 Invoicing and credit
Your account, and the 20th.
Approved accounts get an invoice with every delivery and a statement every Monday. The month's account is due on the 20th of the following month.
Everything delivered in October is due on 20 November. Pay by direct credit or direct debit, whichever is easier for your books.
- Credit accounts need a short credit application and two trade references. Most are approved within two working days.
- Until then, or if you'd rather, pay weekly by card or direct debit.
- Short or damaged? Tell the driver, or ring by 10am on delivery day, and it's credited on your next invoice.
- Overdue accounts more than 14 days past the 20th are paused until they're squared up. We'll always ring first.
- Prices exclude GST and are reviewed twice a year, with 30 days' notice.
October deliveries, one account, due Friday 20 November.
05 Private label and custom bakes
Your name on the label. Our ovens behind it.
We bake for brands that aren't ours: supermarket own-label loaves, a cafe's signature pie, and school pie drives that raise real money.
- Private label pies, loaves and slices from 200 units a run, with your branding.
- Custom recipes developed with you over two or three tasting rounds.
- Labels handled: ingredient lists, allergens, nutrition panels and barcodes.
- Lead time about three weeks for a new product, five working days for repeats.
06 Food safety
Safe, labelled and traceable.
If your own food plan, a tender or a school board asks for evidence, we'll send it the same day.
Registered Food Control Plan
We operate under a registered Food Control Plan under the Food Act 2014, with independent verification visits and nightly records for temperatures, cleaning, cooling times and training.
Allergen management
Every SKU has an allergen matrix. Gluten-free lines are baked first on a separate shift, with dedicated trays, colour-coded utensils and a full wash-down beforehand. Nuts live in a sealed store.
Ingredient and nutrition labelling
Every pack carries the full ingredient list with allergens in bold, a nutrition information panel, a best-before or use-by date, storage instructions and a batch code that traces back to the flour lot.
07 FAQ
Questions we get asked at the dock.
Still stuck? The order line is open 7am to 3pm on weekdays.
Apply for a trade accountDo you sell to the public?
No. We're trade only and there's no shop front at the bakehouse. If you'd like our bread at home, ask for it at your local cafe or dairy.
Can I try the products before I open an account?
Yes. Once you've applied, we'll drop a tasting box on the next run that passes you, free of charge.
Do you do sale or return?
Not on standard lines, because it keeps everyone's prices down. Supermarket private label ranges can be set up with an agreed credit allowance.
How do I change my standing order?
Log in to the trade portal or ring the order line by 1pm the day before. Pausing for the holidays takes one call.
Are your gluten-free products safe for coeliacs?
Our gluten-free lines are baked first, on a separate shift with dedicated equipment, and batch tested. The bakehouse does handle wheat, so we give you the full allergen matrix to make the call for your customers.
Can you lend us a pie warmer?
Regular dairy and service station accounts can have a pie warmer on loan. Mention it in the notes when you apply.
What happens when the roads close?
We ring you before 6am with a new delivery time, and we hold or credit anything that can't get through.